Secutec Support

At Secutec, we have a passion for security and that is reflected in our Secutec Support and customer service. Regardless of the size of your business, Secutec Support offers highly trained and certified security professionals who can provide the right information, tools and programs. Thanks to a direct contact with our vendors we can address potential issues quickly and effectively to help you fight today’s threats, so you can focus on the real needs of your business

Premium Support

Level of support

  • Yearly 1 free ePO screening*
  • Virus incidents
  • Issues within current environment
  • as from the start of the contract
  • Issues following minor  upgrades within
  • current environments as from the start of the contract
  • Unavailability of HW/SW installed by Secutec

SLA: Severity levels & repsonse times

Download the Support Datasheet for more detailed information

Contract

Annual fee

Payment

Prepaid, when ordered

 

Platinum support

Level of support

  • Yearly 1 free ePO screening*
  • Virus incidents
  • Issues within current environment
  • as from the start of the contract
  • Issues following minor and major upgrades within
  • current environments as from the start of the contract
  • Unavailability of HW/SW installed by Secutec

SLA: Severity levels & repsonse times

Download the Support Datasheet for more detailed information

Contract

Annual fee

Payment

Prepaid, when ordered

 

Option support 24/7

  • Virus incidents
  • Issues within current environment as from the start of the contract
  • Unavailability of HW/SW installed by Secutec
  • If transportation is needed outside office hours there will be a €2000,00 fee

Secutec Support Team

The Secutec Support Team is a young and dynamic team of IT professionals. Get in touch by telephone, e-mail or social media to resolve your IT Security issues or to find out more about their view on IT and security.



Contact us

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